A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
GameDay Men's Health Skokie & Lincoln Park (Cover Both Locations) is hiring a Client Experience & Sales Coordinator who thrives on human connection, understands client psychology, and knows how to turn a conversation into a conversion—whether it's through a phone call, an Instagram DM, or a face-to-face interaction. This is not your typical front desk role. We're looking for someone who can confidently guide clients toward the right services and upsell premium packages with ease and authenticity. If you like talking to guys, and have a knack for getting them to open up to solutions this is for you.
Key Responsibilities:
Sales-Driven Communication:
Handle inbound leads across phone, Instagram, email, and other channels with urgency and warmth Confidently recommend and upsell appropriate services and packages based on client goals Follow up with leads and past clients to drive bookings and rebookings
Client Experience & Front Desk Excellence:
Greet clients with professionalism and care, ensuring a welcoming environment Guide new clients through service options, prepare intake forms, and set clear expectations Manage scheduling and ensure a smooth client flow throughout the day
Operations & Admin:
Maintain clinic operations and ensure the space is clean and organized Process payments, update client records in the CRM, and support reporting needs Monitor and order inventory to avoid supply disruptions
Qualifications:
Prior experience in a sales, front desk, or client-facing role (spa, salon, medical office, or retail preferred) Strong sales instincts with the ability to recommend, upsell, and close Excellent verbal and written English; bonus if you speak Spanish Social media fluency—especially Instagram and chat-based communication CRM or booking software experience is a plus Organized, adaptable, emotionally intelligent, and a strong multitasker Flexible availability, including some evenings or
Saturdays Pay:
$18.00 - $24.00 per hour, if you can make us grow, we will take care of you.
Benefits:
Flexible schedule
Work Location:
In person, Skokie and Lincoln Park. The team covers both locations with a consistent schedule.
