Campus Ink is redefining how student-athletes, fans, and brands connect. We aren't just selling merchandise—we're building the infrastructure for the next generation of sports entrepreneurs. As our Customer Success Manager , you are the heartbeat of our brand. You'll serve as the vital link between our fast-paced production floor in Urbana and the fans, parents, internal sales team(s) and student-athletes who power our platform. If you're a natural communicator who views complex operational puzzles as an exciting challenge, we want you on our team. Requirements Your Impact (Responsibilites)

Customer Advocacy:

Own the end-to-end customer journey, delivering a high-touch VIP experience from proactive check-ins to high-stakes issue resolution.

Operations Support:

Partner directly with Production and Fulfillment teams to track orders, manage re-shipments, and meet deadline targets.

Elevate NIL Creators:

Support the unique needs of student-athlete creators, ensuring their personal brands are executed with the highest quality and care.

Workflow Optimization:

Help refine operational workflows as we scale—turning friction points into streamlined processes.

Relationship Management:

Turn complex customer inquiries or delays into positive brand loyalty through empathetic, solution-oriented communication.

Who You Are Experience:

Background in high-touch customer service, account management, or retail leadership.

Adaptability:

Thrives in fast-paced, high-growth environments with a track record of remaining calm under pressure (e.g., peak seasons like March Madness).

Communication:

Exceptional written and verbal communication skills; ability to translate technical or production delays into clear, warm customer updates.

Technical Toolkit:

Proficient in Google Workspace (Gmail, Docs, Sheets), Microsoft Excel, and standard e-commerce platforms.

Benefits Job Details & Compensation Role Type:

Full-time, On-site (40 hours/week, Monday-Friday with occasional weekend overtime during peak seasons).

Pay Range:

$19.00 - $25.00 per hour (commensurate with experience).

Location:

Urbana, IL (Local candidates or those willing to relocate prior to start date only).

Start Date:

Immediate. Benefits Included Health, Dental, Vision, and Life Insurance 401(k) with company match Paid Time Off (PTO) & Paid Training

SCHEDULE

8 hour shift Monday to Friday

ABILITY TO COMMUTE/RELOCATE

Urbana, IL 61801: Reliably commute or planning to relocate before starting work (Required)

Work Location:

One location