A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
Account Manager, Senior Atlas Van Lines - 3.8 Evansville, IN Job Details Full-time Up to $70,000 a year 16 hours ago Benefits Health savings account Disability insurance Health insurance On-site gym Dental insurance Flexible spending account Tuition reimbursement Parental leave Employee assistance program Vision insurance 401(k) matching Qualifications Managing customer accounts Customer communication Customer relationship building Logistics customer service Post-sales issue resolution High school diploma or GED Managing clients in a customer support role Customer engagement Customer relationship management Profitability analysis Productivity software Cross-functional collaboration Account management Cross-functional team management Cross-functional communication
Analytics Full Job Description Overview:
Join the Atlas Logistics Team as a Pricing Analyst! Atlas Logistics, a division of Atlas World Group, has provided commercial logistics services since 1970. Our brand is known for quality, dependability, and problem-solving across every industry we serve. Our partners count on us for fairness, financial stability, and creative thinking. We're looking for an experienced Senior Account Manager to join our logistics team. In this role, you'll be responsible for managing complex client accounts, overseeing project execution, and serving as a trusted partner to customers, agents, and internal teams. The ideal candidate brings a strong operational mindset, excellent relationship management skills, and the ability to balance customer satisfaction with business performance. You'll play a critical role in driving account profitability, resolving challenges, and continuously improving service delivery across your portfolio.
What You'll Do:
Manage the day-to-day operations, profitability, and budgeting of assigned accounts. Serve as the primary point of contact for customers, building strong relationships and ensuring exceptional service. Coordinate with agents, warehouses, internal departments, and support teams to ensure efficient and successful project execution. Provide accurate pricing, quotes, and service recommendations to customers and prospects. Negotiate rates and pricing with customers and service providers to achieve profitable outcomes. Ensure timely and accurate delivery of required documentation and account-related communications. Resolve customer disputes, claims, and service issues quickly and professionally. Monitor account performance and identify opportunities to improve service, efficiency, and customer satisfaction. Support and mentor less experienced Account Managers by sharing knowledge and best practices. Develop and implement process improvements that enhance account management and service delivery.
Your Wellness Matters:
Medical, dental, and vision coverage for you and your dependents Employee Assistance Program (mental health support + 24/7 licensed therapist access) Wellness perks, onsite fitness center, and onsite medical clinic
Financial Wellbeing:
Generous 401(k) match
HSA & FSA
options Tuition assistance Financial wellness programs Earning potential up to $70k
Flexibility & Time Off:
Paid vacation, sick time, parental leave, holidays, and disability leave
Qualifications:
What You'll Need:
High school diploma or GED required. 5-8 years of experience in account management, logistics, supply chain, or a related field. Proven ability to manage complex customer accounts in a fast-paced environment. Strong organizational skills with the ability to prioritize multiple projects and deadlines. Excellent communication, negotiation, and relationship-building skills. Demonstrated ability to resolve problems, disputes, and customer service challenges effectively. Experience collaborating with cross-functional teams and external partners. Proficiency with logistics management systems and Microsoft Office applications. Strong analytical skills with a focus on operational performance and profitability. A customer-focused mindset and commitment to delivering exceptional service. Experience developing and implementing process improvements is a plus. Our Promise to You At Atlas, we want you to grow your career - not just fill a role. We invest in our people through: Free online training via a modern learning and development platform A company-wide mentorship program Internal employee organizations Tuition reimbursement and continuous learning opportunities Atlas Van Lines is an Equal Opportunity Employer, including Veterans and individuals with disabilities. Benefits may vary by position and/or office location. The salary range shown is a good‑faith estimate of what we expect to offer for this role, with actual compensation determined by skills, experience, and job‑related factors.
