As a Mylo Assistant Account Manager, you will contribute to the success of the Service Department by working on and completing projects to assist in improving retention. You will model and promote a continuous focus on customer satisfaction, highly effective communication skills, superior time management, be willing to learn up-to-date industry and job knowledge, and have a high degree of professionalism and reliability. Our ideal candidate will : Support the account management team by completing assigned projects and operational tasks in a timely and accurate manner, including: Managing and updating manual carrier renewal lists Assisting with carrier consolidations and book roll activities Monitoring and distributing carrier reports and notices Manage and prioritize shared email inboxes, ensuring prompt response times and proper routing of requests Distribute and organize workflow assignments within ImageRight and other systems Provide backup support to the Certificate of Insurance (COI) team to ensure uninterrupted service delivery Assist with incoming phone queues, delivering professional and responsive client and carrier interactions Collaborate with leadership and team members on special projects and process improvement initiatives Maintain compliance with company policies, procedures, and confidentiality standards Support team objectives by attending required meetings, training sessions, and company activities Perform additional duties as assigned to support team and business needs

Requirements:

Minimum of 2+ years of experience in customer service Demonstrated ability to identify opportunities to improve operational processes Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines Effective critical thinking, analytical, and problem-solving skills Working knowledge of PowerPoint, SharePoint, advanced Excel, requirements management tools such as Microsoft Project Strong attention to detail and commitment to accuracy Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment Ability to attend company, department, and team meetings as required, including industry training sessions Why You'll Love Working at Mylo Medical, dental, and vision coverage 401(k) with company contribution Generous PTO, paid holidays, and wellness‑focused policies Modern tools and technology designed to make your work easier and more impactful

Pay:

From $42,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Opportunities for advancement Paid time off Vision insurance Application Question(s): What is a good email to contact you for next steps?

Experience:

Customer service: 2 years (Preferred)

Insurance:

1 year (Preferred)

Work Location:

In person