HVAC Service Manager Polestar Plumbing Heating & Cooling - 3.5 Overland Park, KS Job Details $115,000 - $160,000 a year 11 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Air conditioning Full Job Description Polestar Plumbing, Heating & Cooling is growing fast, and we're looking for a data-driven and performance-minded HVAC Service Manager who can lead our service team with precision, accountability, and high-performance energy. If you excel at coaching technicians, analyzing KPIs, and driving revenue and customer satisfaction, this role is built for you.

Why Join Us:

Total compensation between $115K-$160K, combining a competitive base salary with strong performance incentives. Performance-focused culture with high standards and strong support. Commitment to continuous training, professional development, and career growth Weekly Pay PTO and Paid Holidays Build wealth for tomorrow with Polestar's 401(k) plan— we match up to 40% to supercharge your retirement Comprehensive benefits package including Medical, Dental, Vision, Accidental & Critical illness coverages Paid $15,000 Life Insurance and Long-Term Disability coverage What You'll Be Doing Lead, coach, and develop a team of HVAC service technicians to hit (and exceed) daily, weekly, and monthly KPIs. Own and improve team performance in key metrics such as: Revenue per Tech / per Day Average Ticket & Close Rate Membership Conversions & Renewals Recall Percentage Customer Satisfaction / Google Reviews Run daily huddles, ride-alongs, coaching sessions, and performance reviews. Ensure technicians follow Polestar processes, pricing, standards, and safety protocols. Monitor dispatch board, capacity, call flow, job accuracy, and profitability. Partner with leadership to set monthly goals, adjust KPIs, and implement performance plans. Ensure proper training on diagnostics, communication, customer experience, and service-based selling. Foster a positive, accountable, growth-oriented team culture. What You Bring Proven experience managing HVAC service teams in a residential environment. Strong ability to analyze numbers, interpret performance data, and coach based on KPIs. Excellent communication and leadership skills. Ability to train technicians in both technical and customer-facing skills.

Operational mindset:

efficiency, profitability, process compliance, and customer care. Ability to excel in a fast-paced, growing service company. At Polestar Plumbing Heating & Cooling you will be appreciated by your team, our customers, and have a direct impact on the success of the entire organization. If you're interested in considering a new opportunity, please apply here today. Polestar Plumbing Heating & Air Conditioning is an Equal Opportunity Employe r.