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Customer Service Supervisor (LexCall)
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$53,380 / year median in Kentucky
-2% projected decline
Job Description
Customer Service Supervisor (LexCall) Lexington-Fayette Urban County Government - 3.3 Fayette County, KY Job Details Full-time From $56,754.88 a year 20 hours ago Benefits Health insurance Qualifications Staff supervision Full Job Description SALARY The minimum salary is $56,754.88 annually. This position is not eligible for overtime (exempt); however, the city has a compensatory time leave program for employees that grants leave time for hours worked in excess of forty hours. Pay Grade 520 FILING
DEADLINE DATE
The deadline to apply is Monday, September 21, 2026.
GENERAL DESCRIPTION
The purpose of this classification to supervise the customer service staff and daily operations of LFUCG's call center.
MINIMUM REQUIREMENTS
Bachelor¿s degree in a field related to the job. Four (4) years of related experience, of which one (1) year must be in a supervisory capacity Additional years of related education may substitute for years of experience Additional years of related experience may substitute for years of education
ESSENTIAL FUNCTIONS
Supervises, schedules, and evaluates the work of the LexCall staff Compiles data and prepares reports on performance and productivity Communicates with internal and external parties as appropriate Acts as liaison to other divisions to foster better working relationships Serves as payroll and purchasing coordinator, and as insurance coordinator Serves as Staff Coordinator in EOC Exercises Performs the essential functions of Customer Service Specialist, Customer Account Specialist, and Customer Account Specialist Sr. as needed Performs related work as assigned
SPECIAL LICENSE/CERTIFICATION
None
SPECIAL REQUIREMENTS
All positions require drug testing and background check before employment and may require a post-job offer physical as stated in Ordinances 21-14(b), 22-13 and 23-16 Employees in this job classification are designated as Emergency personnel for inclement weather purposes. They are expected to report to and/or remain on duty regardless of any inclement weather-related decision affecting the work schedule, unless released by the Mayor or CAO. In the rare event of a non-weather related emergency or other unforeseen conditions where the EOC is activated, employees in this job classification become EOC call takers and may be required to extend their work hours or be called back to work during non-scheduled work hours. Employees who are required to extend their work hours shall have the additional hours added to their normal work hours, and if exempt, may be qualified to receive comp time. Employees who are called back to work during non-scheduled work hours and are able to return to workshall be compensated for all hours worked, beginning at the time they leave for work, by pay or applicable comp time for a minimum of two (2) hours. Must complete National Incident Management System (NIMS) training courses.
HOW TO APPLY
Submit LFUCG electronic application through lexingtonky.gov/jobs and attach/upload applicable documents to verify your education, training, certification/license(s), or DD214 (for military preference with appropriate discharge) by filing deadline date.
RESUMES CANNOT BE SUBSTITUTED FOR THE APPLICATION
, but are highly encouraged to be attached/uploaded to the application. Please note that the section titled "Application Questionnaire" has to be completed every time a new or revised application is submitted. Even if other information is pre-filled, the Questionnaire does not transfer.
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APPLICANTS WHO FAIL TO COMPLETE THE ELECTRONIC APPLICATION IN ITS ENTIRETY WILL NOT BE CONSIDERED FURTHER
•CLOSING
STATEMENT
Lexington-Fayette Urban County Government offers an outstanding benefits package. Links to our most popular benefits are below: Health and wellness benefits: lexingtonky.gov/benefits Paid and unpaid time off benefits: lexingtonky.gov/working/employee-handbook#chapter-4-paid-and-unpaid-time-off-benefits Direct depo sit is required of all employees. The LFUCG is an Equal Employment Opportunity (EEO) employer, and as such is committed to nondiscrimination on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation or gender identity in hiring, promotion, discharge, pay and other aspects of employment.
CONTACT INFORMATION
For further information, call, e-mail, or visit: Division of Human Resources 200 East Main St. Lexington, KY 40507
Phone:
(859) 258-3030
Website:
lexingtonky.gov/jobs