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EternaTurf / Bark Bus

Customer Service Manager

Career Insights for Customer Service Manager (General)

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Based on Kentucky data

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What they do

A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$77,111 / year median in Kentucky

-2% projected decline

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Job Description

Responsibilities:
Greet and assist customers and visitors from our headquarters. Answer phone calls and respond to emails. Schedule appointments. Communicate extensively with leads and existing customers. Manage and follow up on customer leads. Perform general administrative tasks. Provide excellent customer service and support office operations. Attend pop up events and trade shows for the company.
Experience Needed Preferred Skills:
Customer service experience Lead management and follow-up Appointment scheduling Data entry and record keeping Time management Problem-solving Team collaboration Basic office administration Telephone etiquette Computer proficiency
Pay:
$15.00 - $20.00 per hour
Benefits:
Paid time off
Work Location:
In person