Customer Service coordinator / Representative Kraft Power Woburn, MA Job Details Full-time $25 - $33 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off 401(k) matching Qualifications Customer communication Customer relationship building Microsoft Outlook Continuous improvement Customer relationship management Customer interaction during outreach

Full Job Description Title :

Customer Service Representative Department:

Service Team Reports to:

Service Manager Main Function :

The person will be responsible for providing support for customer inquiry through scope of work completion. This includes reaching out to customers in a responsive manner, follow-up, Helping Enter time for Payroll, scheduling and closing the work order, and customer assistance.

Duties and Responsibilities :

Under the general direction of the Director of Operations, the Customer Service Representative's responsibilities include but are not limited to the following: Drive customer satisfaction, drive urgency, response and follow through. Prioritize and funnel incoming requests and responses to appropriate personnel. Enter technician Payroll time on work orders Works toward continuous improvement of quality and customer Service (NPS & CES) Responsible for administrative workflow tasks such as sending quotes, customer follow up, requesting purchase orders, scheduling the work, and closing work orders. Develops professional rapport with our customers that fosters a good relationship where Kraft Power maintains the status as a preferred vendor for our customers. Schedule technicians for additional work that is created through the quote system. Ability to create quotes in our system. Responsible for customer relationships and improving customer satisfaction. Act as a point of contact for the customer.

Skills:

Ability to communicate with co-workers and staff in an articulate, courteous, and business-like manner. Capable of working independently, keeping supervisor appropriately informed regarding operational issues. Technical knowledge in the power generation industry preferred, engine and/or generators. Proficient in MS Office Suite programs specifically

PowerPoint, Excel, Outlook, and Word Preferred Qualifications:

• Excellent customer relationship skills are preferred.

Job Type:

Full-time Pay:

$25.00 - $33.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Ability to

Commute:

Woburn, MA 01801 (Preferred) Ability to

Relocate:

Woburn, MA 01801: Relocate before starting work (Preferred)

Work Location:

In person