Client Care Manager-LPN Nova Leap Home Health - Worcester Worcester, MA Job Details Full-time $75,000 - $80,000 a year 8 hours ago Benefits Mileage reimbursement Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Life insurance Paid sick time Qualifications Patient treatment planning Customer communication Managing teams in a customer support role Team leadership Patient assessment HIPAA Managing clients in a customer support role Health information regulatory compliance Leading team collaboration initiatives Clinical team leadership Health information management Business operations Clinical confidentiality policies Managing patients as a clinical case manager Full Job Description Join a Team That Puts Compassion First Nova Leap Home Health is a locally operated business dedicated to providing exceptional home care services to Marion and its surroundings. We pride ourselves on delivering world-class training in Alzheimer's and Dementia care through the Positive Approach to Care framework. We are seeking a Client Care Manager to join our team at Nova Leap Home Health. This role is pivotal in ensuring that our clients receive the highest level of care and support. The Client Care Manager will oversee client interactions, manage care plans, and lead a team dedicated to enhancing the quality of life for our clients. Responsibilities Oversee daily operations of the customer care department, ensuring high-quality service delivery. Manage client assessments and develop personalized care plans in collaboration with healthcare professionals. Lead and mentor customer care staff, fostering a supportive and effective team environment. Address client concerns and feedback promptly to enhance satisfaction and service quality. Ensure compliance with HIPAA regulations and maintain confidentiality of client information. Coordinate training sessions for staff on best practices in Alzheimer's and Dementia care. Requirements Proven experience in a customer service or management role within the healthcare industry. Strong skills in patient assessment and understanding of care planning processes. Excellent communication skills, both verbal and written, for effective interaction with clients and staff. Knowledge of HIPAA regulations is essential for maintaining patient confidentiality. Ability to lead a team with compassion while managing operational tasks efficiently. On-Call rotation If you are passionate about making a difference in the lives of others and possess the skills to lead a dedicated team, we invite you to apply.

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Life insurance Mileage reimbursement Paid sick time Paid time off Vision insurance