Cafe Shift Supervisor/Manager Crema Coffee - 2.5 Baltimore, MD Job Details Full-time $19 an hour 17 hours ago Benefits Paid training Employee discount Flexible schedule Qualifications Customer communication Pre-cooking preparation Café experience Coffee shop experience Retail management

Full Job Description Schedule:

Monday-Friday No regular weekends

Hours:

Generally between 6:30 a.m. and 5:00 p.m., depending on café needs Crema Coffee Company is looking for an experienced, dependable Café Manager / Supervisor to help oversee the day-to-day operation of our café locations on the University of Maryland, Baltimore campus. This is a hands-on position. The Café Manager / Supervisor will work alongside the café team performing normal barista and customer-service duties while also helping manage daily operations, staff performance, organization, and service standards. Responsibilities Prepare espresso-based drinks and other café beverages Provide friendly, efficient customer service Operate the POS system and handle cash accurately Assist with food preparation and sandwich assembly Maintain a clean, organized, and well-stocked café Help open and/or close café locations as scheduled Direct and support employees during daily shifts Help coordinate staff assignments and break coverage Monitor employee punctuality, attendance, and performance Train and coach new and existing employees Ensure recipes, drink standards, portioning, and company procedures are followed Monitor inventory and communicate product or supply needs Help receive and organize deliveries Address customer concerns professionally Troubleshoot routine operational issues as they arise Ensure cleaning, sanitation, and food-safety procedures are consistently followed Communicate staffing, maintenance, inventory, or operational concerns to ownership Help maintain an efficient workflow during busy service periods Complete basic daily paperwork, cash-counting, and operational checklists as needed Qualifications Previous café, restaurant, retail, or food-service experience required Previous supervisory, shift-lead, or management experience strongly preferred Strong customer-service and communication skills Coffee and espresso experience preferred Comfortable supervising employees while also working alongside them Able to make routine decisions independently and solve problems as they arise Organized, dependable, and able to manage multiple priorities Strong attention to cleanliness, presentation, and product consistency Reliable transportation and ability to arrive on time for early-morning shifts Ability to stand and move throughout most of the workday Ability to occasionally lift up to 50 pounds What We're Looking For We are looking for someone who understands that managing a café means being part of the team, not simply directing it . The right person should be comfortable jumping on the espresso machine, helping a customer, restocking supplies, coaching an employee, or solving an operational problem whenever needed. Reliability, professionalism, communication, and the ability to keep the café running smoothly are extremely important for this position.

Job Type:

Full-time or part-time, depending on availability and experience. I'd also add one sentence to the Indeed posting that will help weed people out: "This is a working manager position and requires regular hands-on barista, customer-service, cleaning, and food-service duties in addition to supervisory responsibilities."

Job Type:

Full-time Pay:

$19.00 per hour

Benefits:

Employee discount Flexible schedule Paid training

Work Location:

In person