Customer Service Manager

TULKOFF FOOD PRODUCTS LLC

Baltimore, MD Job Details Full-time $80,000 - $95,000 a year 10 hours ago Qualifications High school diploma or

GED Full Job Description Summary:

The primary role of the Customer Service Manager is to oversee total internal and external customer care.

Primary Responsibilities :

The duties for this position include but are not limited to the following: Offer guidance and insight to all requests of Customer Service. Manage a staff of three customer service / logistics representatives. Ensure accurate and timely order and shipping processes. Forecast inventory levels and reorder points for specific co-pack customers and special-order products moved from east and west. Maintain inventory of third-party cold storage facility. Notify internal employees of all new or discontinued product master files. Orchestrate PO processing and shipments with Sales, Production and Traffic for specific co-pack customers according to set time lines. Work with AR to monitor customer credit limits and hold status. Maintain SOP for Customer Complaint Process. Prepare and report all shortages and documented customer complaints weekly. Build and process EPM reports. Conduct department training and informational meetings as needed. Set internal standards and proactively seek to improve processes.

Qualifications:

To be eligible for this position, candidates should meet the following requirements: High school diploma or equivalent, some college preferred. Prior management experience preferred Quick learner with a keen attention to detail, demonstrated ability to keep projects moving and excellent follow-through Strong analytical and organizational skills Talent for interacting with individuals at all levels of the organization ERP experience required, Aptean Ross preferred.