We're Expanding:

Client Experience Manager Work Pattern:

Hybrid Are you a healthcare professional who thrives on building relationships, supporting caregivers, and making a meaningful difference in patient care? ICG Medical is looking for a Client Experience Manager in Maryland to join our growing team and play a key role in delivering exceptional client services. In this role, you'll be the first point of contact for all client experience — from onboarding and orientation to field supervision, skills validation, compliance, engagement, and retention. You'll have the opportunity to: Build lastingrelationships with clients and provided exceptional care Drive new business, field support and assess new clients Maintain new client assessments, credentials and accounts Support client engagement and retention Partner with scheduling and operations to ensure continuity of care and best practice Represent our mission, values, and commitment to Improving Patient Care Step into the field and lead by example What we're looking for: 2+ years of experience in homecare and home health Experience in client oversight or field leadership is preferred Strong organizational and documentation skills Excellent communication and conflict-resolution abilities Comfortable working with documentation and scheduling systems Reliable transportation and the ability to conduct field visits At ICG Medical, our culture is built around three core values: Open. Family. Passion. We believe exceptional healthcare staffing begins with a genuine commitment to people — our candidates, our clients, our Care Partners, and, ultimately, the patients we have the privilege of serving. If you're passionate about healthcare, people, and making a real impact, we'd love to hear from you. and take the next step in your healthcare career.

INDMD Pay:

$70,000.00 - $90,000.00 per year

Benefits:

401(k) Paid time off

Work Location:

In person