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Closing Officer
Career Insights for Retail Customer Service Manager
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Scorecard
Based on Maryland data
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$53,060 / year median in Maryland
+17% projected growth
Job Description
Closing Officer at StraussGroup - Executive Search Consultants Closing Officer at StraussGroup - Executive Search Consultants in NEW MARKET, Maryland Posted in 1 day ago.
Type:
full-time
•No prior experience in the title industry is required for this opportunity! As a Closing Officer , you will be responsible for managing customer settlements and assisting with the processing of customer files. You will also contribute to the success of our business and impact our customers by leading the branch office's customer service and customer capture efforts. Primary Responsibilities Contact all customers to educate them on the benefits of owners title insurance Contact all customers to discuss the benefits of our services with the goal of earning their settlement business Monitor and conduct settlements, reviewing all transactions and documents and gathering all required signatures Create and manage customer service initiatives and provide reporting to branch/operations managers Qualifications 1+ years of sales or customer service experience Excellent customer service skills and strong oral/written communication skills Strong organization skills, attention to detail and the ability to multi-task