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AU
Adecco USA
Onsite Team Lead
Career Insights for Customer Service Supervisor
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Scorecard
Based on Maryland data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$56,766 / year median in Maryland
-3% projected decline
Job Description
Onsite Team Lead
At Adecco, an On-Site Floor Support can be successful by building relationships and delivering exceptional customer service to all internal and external customers.
Responsibilities for this On-Site Floor Support role include:
- Conduct orientations and facility tours with new hire classes
- Monitor daily attendance and run reports when needed
- Attend client meetings
- Assist with onsite timekeeping
- Engage with onsite associates and supervisors daily to ensure client success metrics are being met
- Complete associate counseling in regard to performance and attendance when needed.
- Assisting placed associates with assignment questions as needed
Qualifications:
Must be able to stand/walk for entire shift. Previous team lead experience in warehouse setting desired, but not required. Must be comfortable working in a warehouse environment. Excellent organizational, multi-tasking, and customer service skills required. Capable of handling problem resolution in a calm and clear manner. Ability to build and maintain strong customer and client relationships and networks.Pay Details:
$27.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay w applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to adecco/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers