A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Bisson Moving & Storage, located in Westbrook, ME, is seeking to add a Move Coordinator to assist in our household goods division. Bisson is a growth driven family-operated company.
JOB SUMMARY
The Move Coordinator is responsible for managing household goods and commercial relocations for Bisson customers, including select Atlas and Military accounts. This role serves as the primary point of contact throughout the entire moving process—from order initiation through completion—ensuring a seamless experience and high customer satisfaction. The position requires strong communication, organization, and problem-solving skills, along with the ability to manage multiple tasks in a fast-paced environment.
RESPONSIBILITIES
Deliver excellent customer service to internal and external customers Serve as the main point of contact for customers, providing timely updates and support Answer multi-line phone systems, route calls, greet visitors, and manage office traffic Maintain and update Moving Consultant appointment calendars Manage and track inbound web leads, including Atlas and company website inquiries Coordinate and register all move types (local, commercial, interstate) Collaborate with Atlas headquarters and partner agents Prepare and distribute all required move documentation to customer Review and verify paperwork from customers, dispatch, and sales teams Collect necessary customer documentation, payments, and pre-move details Accurately audit shipments and process payments Maintain storage account records and archive documentation Coordinate with warehouse staff regarding inventory, vault counts, and shipment weights Resolve customer concerns by identifying issues, implementing solutions, and following up Ability to foster professional, cooperative relationships with internal teams, leadership, and customers to support a positive service experience Support general office operations (filing, scanning, e-docs, mail handling)
EXPERIENCE AND BACKGROUND REQUIREMENTS
Minimum 1+ year of customer service experience required Experience with multi-line phone systems and general office equipment Strong verbal communication skills with a professional phone presence Proficiency in Microsoft Office and Adobe applications Ability to quickly learn company-specific systems Strong organizational skills with the ability to multitask and prioritize effectively High level of accuracy and attention to detail Ability to work efficiently in a fast-paced environment Visual acuity for detailed computer-based work
WORKING CONDITIONS
Office location in Westbrook Monday through Friday from 8:00 am to 5:00 pm. Fast-paced office environment with multiple priorities. May occasionally work in excess of eight hours during peak seasons.
Additional Information:
No third-party recruiters or agencies, please
Job Type:
Full-time Pay:
$22.00 - $25.00 per hour
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off People with a criminal record are encouraged to apply Application Question(s): Do you live in Maine and are you able to make the commute?
