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EM
Exxon Mobil
Gas Station Manager/Cashier With Liquor
Career Insights for Retail Customer Service Manager
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Scorecard
Based on Michigan data
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$54,598 / year median in Michigan
+19% projected growth
Job Description
Job Overview We are seeking a dynamic and energetic Gas Station Manager/Cashier with Liquor experience to lead our retail operation with enthusiasm and professionalism. This role combines hands-on management of daily store activities with customer service excellence, ensuring a smooth and profitable operation. The ideal candidate will be passionate about retail management, possess strong leadership skills, and have experience in managing inventory, sales, and team supervision. Your proactive approach will help create a welcoming environment for customers while maintaining operational efficiency and compliance with all safety and legal standards. Duties Oversee daily store operations, including fuel sales, retail merchandise, and liquor sales, ensuring all processes run smoothly and efficiently Manage inventory control, purchasing, pricing strategies, and stock replenishment to maximize sales and minimize waste Supervise and train staff on cashiering procedures, POS systems, customer service standards, and safety protocols Handle cash handling responsibilities accurately, including balancing registers and preparing financial reports Lead shift management by assigning tasks, supervising team members, and ensuring excellent customer service at all times Maintain compliance with legal regulations related to liquor sales and ensure proper ID verification procedures are followed Conduct employee orientation, interviewing, recruiting efforts, and ongoing training & development to build a motivated team Skills Proven management experience in retail or gas station environments with supervisory responsibilities Strong knowledge of POS systems, inventory management software, and retail math principles Excellent communication skills in multiple languages or bilingual abilities preferred to serve diverse customers effectively Demonstrated ability in negotiation, purchasing, merchandising, and pricing strategies to optimize sales performance Skilled in employee orientation, team management, training & development, and leadership to foster a positive work environment Proficient in bookkeeping, payroll processing, budgeting, and operational management tasks Exceptional organizational skills with the ability to multitask efficiently in a fast-paced setting Customer-focused attitude with outstanding phone etiquette and problem-solving capabilities Join us to lead a vibrant retail team where your energy fuels success! We value proactive leaders who thrive on building strong customer relationships while managing store operations seamlessly. This full-time position offers an exciting opportunity for growth within the retail industry—if you're passionate about sales management, operational excellence, and creating memorable shopping experiences!