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Mercedes-Benz of Bloomfield Hills

Mercedes-Benz Service Manager

Pay: Not specified

Posted: 3 weeks ago

Location: Bloomfield Hills, MI (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/3/2026

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What they do

A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$69,205 / year median in Michigan

-1% projected decline

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Job Description

Now Hiring:

Service Manager Mercedes-Benz of Bloomfield Hills is seeking an experienced, driven, and customer-focused Service Manager to lead our service department and deliver an exceptional ownership experience for every guest. The Opportunity As Service Manager, you will oversee daily service operations, lead and develop a high-performing team, and ensure our customers receive the level of professionalism and care expected from the Mercedes-Benz brand. Key Responsibilities Lead and manage the day-to-day operations of the service department Develop, coach, and motivate service advisors and technicians Drive department performance, profitability, customer satisfaction, and retention Monitor workflow, productivity, quality, and repair order efficiency Ensure exceptional communication and customer service throughout the repair process Work closely with parts, sales, and dealership leadership to maintain smooth operations Resolve customer concerns professionally and effectively Ensure compliance with dealership policies, manufacturer standards, and safety requirements Analyze department performance and implement strategies for continuous improvement Qualifications Previous automotive service management experience required Strong leadership and team-building skills Excellent communication and customer-service abilities Proven ability to manage department performance and profitability Strong organizational and problem-solving skills Ability to work in a fast-paced, high-volume dealership environment Mercedes-Benz or luxury automotive experience is a plus Why Join Us? At Mercedes-Benz of Bloomfield Hills, you'll have the opportunity to lead a professional team representing one of the world's most recognized automotive brands. We offer a competitive compensation package and the opportunity to grow with a respected dealership organization. If you're a proven automotive leader who is passionate about people, performance, and delivering an outstanding customer experience, we'd like to hear from you. Apply today for the Service Manager position at Mercedes-Benz of Bloomfield Hills.