Customer Service Manager

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Customer Service Manager Salary:

$80,000–$110,000 (base, dependent on experience) Why This Role Stands Out This role offers the opportunity to lead a customer service and order fulfillment function within a growing, mission‑driven organization that supports essential industries. You'll have real ownership over service execution, team development, and process improvement, making a visible impact on customer experience and operational performance. It's well suited for a hands‑on leader who enjoys building strong teams, improving systems, and working cross‑functionally in a fast‑paced environment. Key Responsibilities for Customer Service Manager Customer Service & Order Fulfillment Oversee end‑to‑end order processing from receipt through delivery, ensuring accuracy and timeliness Serve as a point of escalation for customer inquiries and issues, ensuring resolution and satisfaction Support daily workflows, workload balancing, and service priorities for the customer service team Inventory, Shipping & Logistics Partner with supply chain and warehouse teams to monitor inventory levels and avoid service disruptions Coordinate outbound shipments, balancing cost, service level, and delivery timelines Communicate shipment status and updates internally and externally as needed Systems, Data & Process Improvement Maintain accurate customer and order data within ERP and CRM systems Monitor service and fulfillment KPIs to identify trends and improvement opportunities Lead continuous improvement initiatives to streamline processes and enhance efficiency People Leadership Lead, coach, and develop a team of Customer Service Representatives Oversee onboarding, training, and ongoing performance development Conduct regular 1:1s, feedback sessions, and performance reviews Foster a positive, accountable, and customer‑focused team environment Qualifications for Customer Service Manager 5–7 years of experience in customer service, order management, or a related operational role Prior experience leading or supervising a customer service or operations team Strong analytical and organizational skills with the ability to manage multiple priorities Comfortable working with ERP systems, customer data, and performance metrics Proficiency in Excel and general business reporting tools; experience with ERP, WMS, or ticketing systems is a plus Strong communication skills and the ability to collaborate cross‑functionally Bachelor's degree preferred #LI-MS4 #

INAPR2026

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INMAY2026

#ZRCFS Customer Service Manager Customer Service Manager Customer Service Manager Customer Service Manager Customer Service Manager EB-1368387179