Customer Service/Management Coordinator Association Management, Inc Shelby Charter Township, MI Job Details Full-time $19

• $21 an hour 5 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Customer records maintenance Customer communication Customer relationship building Interpersonal skills Account maintenance Customer service Filing Client file management Managing clients in a customer support role Client database systems Phone customer support Maintenance records management Customer engagement Vendor communication Facilities maintenance customer service Productivity software Customer information system software Associate's degree Technical Proficiency Office record organization Customer data entry Full Job Description About us Association Management, Inc.

(AMI) is a multi-level service company, established in 1971, (Incorporated in 1977) which provides community management services in the tri-county area. Services range from Accounting Only, Accounting/Consulting, and Full-Service Community Management & Accounting. Accounts range in size from 700 units to 21 units. Twenty of our eighty locations include management of pools, tennis courts, and clubhouse facilities. There are over 9,000 families residing in AMI managed properties.

• Job Summary:

• We are seeking a Client Services Management Coordinator to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

• Responsibilities:

• Answer incoming customer inquiries via phone and email in a professional and timely manner
• Process maintenance requests for a portfolio of associations
• Answer customer account balance inquiries
• Guide customers through use of online portal and payment systems
• Manage a database of customer communications and information
• Maintain standard files for all association-related correspondence, contracts, maintenance information, etc.

• Requirements:

• Strong proficiency in Microsoft Office, Adobe, and digital file systems
• Familiarity with database software that maintains owner records, maintenance items, and communications
• Availability to attend evening community meetings when necessary to assist with sign in and vote tallying
• Previous experience in customer service preferred
• Ability to effectively relay maintenance requests in an efficient manor to vendors
• Excellent interpersonal skills with a focus on customer satisfaction
• Tech-savvy with the ability to learn new systems quickly

Job Type:

Full-time Pay:

$19.00

• $21.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Education:

Associate (Preferred)

Experience:

Customer service: 1 year (Required) Ability to

Commute:

Shelby Charter Township, MI (Required) Ability to

Relocate:

Shelby Charter Township, MI:

Relocate before starting work (Required)

Work Location:

In person