Full-time | $52,000-$65,000 per year, depending on experience Only Little Once creates children's clothing designed for the moments families remember. We're looking for an organized, thoughtful person to lead the daily work behind a great customer experience across our online stores and communities. Our orders are fulfilled through a third-party logistics partner, Locad. In this role, you'll oversee order and customer-service workflows, coordinate with our virtual assistants and fulfillment partner, and step in directly when an issue needs your attention. You'll also help keep our product listings and administrative work on track. What you'll do Guide the daily work of our virtual assistants, assign priorities, check accuracy, and follow through on unresolved issues. Communicate with Locad about order status, shipping delays, inventory or integration issues, and customer cases that need investigation. Monitor Etsy orders and their fulfillment through our 3PL integration, resolving exceptions so orders ship correctly and on time. Manage Etsy customer messages and respond to questions with warmth, accuracy, and sound judgment. Answer customer DMs and reply to comments across our Meta channels, including Facebook and Instagram. Review Facebook return requests and approve or decline them according to company policy, escalating unusual cases when needed. Review membership requests for our Facebook buy, sell, and trade group and help maintain a welcoming community. Triage shared email inboxes each day, respond or delegate as appropriate, and make sure important messages receive follow-up. Create and update Shopify and Etsy product listings, checking descriptions, images, prices, variants, and other details for accuracy. Assist with payroll preparation by gathering and checking information for the person or provider responsible for processing payroll. Keep clear records, identify recurring problems, and suggest ways to improve our workflows. What we're looking for Experience in ecommerce customer service, operations, or a similar role. Excellent written communication and a calm, caring approach to customer issues. Strong organization and follow-through across multiple inboxes, platforms, and deadlines. Experience guiding remote team members or coordinating work with outside partners. Comfort learning software and troubleshooting order or fulfillment workflows. Careful attention to detail when handling product listings and administrative information. Experience with Shopify, Etsy, Meta Business Suite, and a 3PL or fulfillment integration is especially helpful. We value good judgment and ownership as much as familiarity with a particular platform. How to apply Please submit your résumé and a short note describing an ecommerce order or customer issue you resolved, including how you kept the customer and any fulfillment partners informed.

Pay:

$23.00 - $29.00 per hour Expected hours: 20.0 - 40.0 per week

Work Location:

In person