A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
You will supervise employees and handle situations pertaining to both staff and customers. Ensure the best customer service in an effective and timely manner. To enforce and uphold CTP's Obvious Choice standards in both products and service. To train and nurture employees to help them become the best they can and to foster an environment of fun and outstanding attitudes. To ensure company standards are met and profitability goals are attained. Shifts typically start at 3pm.
Tasks & Responsibilities:
Possess a thorough knowledge of department services, including the Nelson Bros. Restaurant and Pub, and food court. Ensure fast, friendly service is delivered at all times Must be able to take and give delegation and ensure follow through on both Maintain a strong working knowledge of the various computer/register systems and accounting methods for balancing tills. Handle daily supervision of shifts including scheduling, breaks, customer service, and operational flow. Find creative and fun ways to motivate employees. Lead by example and demonstrate positive attitudes and professionalism. Train and develop employees. When necessary, take appropriate disciplinary action to ensure CTP's standards and policies are upheld and enforced consistently Understand, utilize, and teach Clearwater Travel Plaza's theories of Business Operations Comply with all safety rules, company policies, and scheduling requirements
ABOUT CTP
The Clearwater Travel Plaza is a full-service travel center that strives to provide exceptional products and excellent service to our diverse population of customers—professional truck drivers, local residents, and tourists alike. We meet our customers' needs in the areas of food, fuel, clothing and gifts, and information. The Plaza prides itself on an "Obvious Choice" mentality—where only the highest standards will do. From trendy product lines and unique books & gifts, to donuts with a reputation, to our diverse restaurant and pub menu offerings, to our most valuable resource—our employees. We offer food, gas, and gift shop discounts. We also offer medical, health savings account, dental, vision, AFLAC supplemental insurance, and a company matching 401(k). CTP employees are the key to our business. We look for candidates who thrive in a fast-paced environment, enjoy working as a part of a team, demonstrate superior attitudes, maintain a flexible availability suitable for a retail schedule, and act honestly and with integrity. Candidates must maintain a neat and clean appearance while adhering to CTP's uniform policy and must be able to speak, understand, read, and write English. Employees must also deliver exceptional customer service, regardless if they have direct or indirect customer contact. We look for hard-working candidates who can demonstrate that fun and professionalism go hand-in-hand, which delivers the customer experience that we have become known for. If you meet these criteria, we would love for you to join our team! We offer Open Interviews every Tuesday from 3-5pm. Submit an application online, fill one out on-site, or bring your resume with you and receive an on the spot interview.
Job Type:
Full-time Pay:
From $52,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance
