A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Bachelor's Degree Required to Apply Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of the Nation's top employers. Our clients include ground-breaking start-up companies and well-established billion-dollar organizations who want to find their next generation of talent.
The Job:
We're looking for an outgoing, detail-oriented Account Coordinator to join a professional team that supports clients and helps maintain strong account relationships. This role is perfect for recent graduates or entry-level professionals who enjoy working with people, solving problems, and learning the ins and outs of account management and operations. No prior experience is required — training is provided.
What You Will Be Doing As An Account Coordinator:
Assist clients with account-related requests, including transfers, payments, product inquiries, and transaction questions Research and resolve client issues while coordinating with internal teams Support cross-selling of products and services based on client needs Process paperwork related to applications, transfers, and account updates Maintain accurate records in client databases Serve as backup support for front desk or administrative functions as needed Monitor and update client information to ensure accuracy Help maintain office files and documentation in compliance with internal procedures
Our Ideal Account Coordinator Candidate Has:
Customer service orientation: Friendly, professional, and proactive when assisting clients
Organization:
Able to manage multiple tasks and maintain accurate records Attention to detail: Careful and precise with paperwork, data entry, and follow-up
Problem-solving:
Comfortable researching issues and working with teams to find solutions
Professionalism:
Maintains composure, positive attitude, and initiative in all situations Willingness to learn: Excited to gain hands-on experience in account management and office operations
Requirements To Be An Account Coordinator:
Bachelor's degree Katapult Network is an equal-opportunity employer and celebrates diversity in all of its forms. People of all identities and backgrounds are encouraged to apply. We're social!
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Katapult Network Similar job titles that we would consider: Operations Associate, Office Assistant, Operations Coordinator, Account Manager, HR Assistant, Administrative Assistant, Billing Assistant, Client Coordinator, Project Manager, Project Coordinator, Customer Service Representative, Client Services Coordinator, Client Relationship Coordinator, Account Executive, Customer Support Specialist
