Job Summary We are seeking a dynamic and energetic Customer Service Manager to lead our team and elevate the customer experience. In this pivotal role, you will lead the day-to-day activities of the customer service team to ensure responsive, accurate, and professional support for our customers and internal sales organization. If you thrive in fast-paced environments and possess a passion for the medical device industry, this is your opportunity to make a significant impact. Duties Lead and supervise the customer service team, providing motivation to deliver an exceptional customer experience to both external and internal customers. Hire, train, coach, and develop team members establishing clear expectations for performance and accountability. Receive, process, and prepare orders for shipment. Resolve questions or conflicts that arise around the shipping and receiving of product. Process product returns. Partner with distributors, sales representatives and operations to reconcile inventory. Qualifications Proven customer service management experience, preferably in the medical device industry, with a focus on customer service excellence Strong managerial communication abilities to effectively lead teams and resolve conflicts Exceptional organizational skills and attention to detail with the ability to prioritize tasks efficiently in a fast-paced environment Knowledge of QAD helpful but not required Strong interpersonal skills with a focus on customer service excellence Join us as a Customer Service Manager where we value proactive individuals who are eager to grow their careers while making a positive difference for our customers. If you possess the skills listed above and are ready for an exciting challenge we encourage you to apply!

Pay:

$70,000.00 - $100,000.00 per year

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Paid time off Vision insurance

Work Location:

In person