Client Success Manager Black Swan Property Management Rochester, MN Job Details Full-time From $40,000 a year 11 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Managing customer accounts Managing clients in a customer support role Customer relationship management Business coaching Account management Full Job Description Freedom & Legacy Blueprint MD (We share owners with Black Swan Living, hence this posting under that brand.) About Us Freedom & Legacy Blueprint MD is a high-touch, high-ticket coaching program for good-hearted, growth-oriented high performers reaching for the next level in finances, time, relationships, and purpose. Membership includes a year of coaching calls, a private community, in-person retreats, and one-on-one guidance. Our founder, a psychiatrist and entrepreneur, built the life she now teaches. About 90% of our members are women, and the ideal candidate is comfortable and effective working with this demographic. We grow by taking care of the members we already have — that's why this role exists. We celebrate wins loudly, surface bad news first, and are small enough that you know everyone's name. The Role! Make sure every member gets the transformation they joined for, and knows it. You own renewals and referrals and support enrollments and event sign-ups, while our founder leads sales. You're the person who welcomes new members, notices when someone drifts, runs the renewal conversation, and asks happy members who we should meet next.

You'll:

Personally welcome every new member and guide their first 30 days Be the go-to concierge for member requests — same-day, every time Track engagement weekly and reach out the moment someone goes quiet Own the renewal cycle (your headline number) and a steady referral rhythm Show up on one evening coaching call a week (7-9 PM Central, ~3x/month) — not to coach, but to make the room feel like home Travel to our three annual member events (2027: Rochester, Minneapolis, and Belize) Support 2-3 launch weeks a year — our most intense stretches, with extra evening hours

What We Are Looking For:

You're warm, relentless about follow-through, and take extreme ownership. You lead direct, warm money conversations — renewals, saves, referrals — without flinching at a no. You've owned a retention or renewal number in a client success or account management role, track your work in a CRM, and report your numbers weekly without being asked. You're based in or willing to relocate to the Rochester area, free 4-5 weekends a year, and open to occasional international travel.

Schedule:

Monday-Friday 8-5pm in office; on coaching calls 3 times a month from 7-9pm.

Compensation:

Base salary: $40,000-$45,000, plus commission on every new member, referral, and renewal — at our current member base, that's roughly $12,000-$16,000+ in annual commissions!!!

Pay:

From $40,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Did you ever live at Black Swan Living Property Management? Have you ever worked for Black Swan Living Property Management?

Experience:

Business coaching: 1 year (Preferred) Ability to

Relocate:

Rochester, MN 55901: Relocate before starting work (Preferred) Willingness to travel: 50% (Preferred)

Work Location:

In person