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Robert Half

Program Manager

Career Insights for Retail Customer Service Manager

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Based on Minnesota data

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What they do

A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$48,290 / year median in Minnesota

+17% projected growth

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Job Description

We are looking for a strategic Program Manager to lead a marketing services function in Shakopee, Minnesota. This role combines program leadership, stakeholder partnership, and operational oversight to deliver strong business outcomes and a high-quality internal client experience. The position is well suited for a leader who can guide experienced professionals, manage external partners, and improve services in a fast-paced manufacturing environment.
Responsibilities:
  • Guide, coach, and support a team of senior marketing professionals, creating accountability and encouraging continued growth.
  • Direct the planning, delivery, and refinement of marketing service programs to align with business priorities and measurable results.
  • Act as a primary point of contact for key stakeholders, building trusted relationships across internal teams and external partners.
  • Oversee a portfolio of agency and vendor relationships, monitoring service quality, performance expectations, and overall value.
  • Shape clear service messaging and value narratives that strengthen engagement and promote adoption across the organization.
  • Work closely with sales, marketing, operations, and technology partners to coordinate initiatives and achieve shared objectives.
  • Manage budgeting, annual planning activities, reporting, and program performance metrics to support informed decision-making.
  • Identify opportunities to streamline workflows, enhance customer experience, and introduce expanded service capabilities.
  • Support travel as needed for domestic meetings and occasional international engagements related to program priorities.