A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
St. Louis, MO Job Details Full-time $55,000 a year 17 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Customer communication Management Managing clients in a customer support role Customer relationship management B2B Order entry SAP Manufacturing Full Job Description About ROHA From one small office in India in 1972 to a leading Multinational Company, engaged in Manufacture and Marketing of colors and food ingredients, ROHA today has offices in 22 countries, 14 technical application labs in many time zones globally. Manufacturing facilities are spread out across 14 countries: US, UK, Spain, Italy, India, South Africa, Vietnam, Indonesia, Thailand, China, Egypt, Brazil, Mexico & Australia. ROHA's products are marketed in more than 130 countries. Its portfolio includes natural extracts (oleoresins, juices and concentrates), an exclusive range of synthetic colors for the cosmetics and household goods industries, industrial colors, and animal feed additives. We are hiring Customer Service Supervisor Candidates must be based in St. Louis 5 days Working Reporting to Operations Manager Essential Duties and Responsibilities Resolves complex account problems and requests from customers. Manage order processing and ensure timely delivery of all orders. Coordinate with Inventory Controller for any inventory issues / back orders. Trains, develops and motivates staff. Keep Account Managers and the Sales Director informed of any customer order issues, action plans, and resolutions. Reviews customer returns / quality claims and issue credit notes prior to sending to Controller. Manages direct reports for order verification and invoice verification. Receive customer complaints, investigate and respond back to the customers with corrective actions taken. Manage external communication for the company related to customer relations. Motivates staff to achieve identified goals while providing superior customer service. Report all pertinent information to the Operations Manager and perform additional duties that may be assigned by management.
Pay:
$55,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
