Part-Time Customer Experience Specialist / Service Queue Coordinator Simply Springfield, MO Job Details Part-time From $15 an hour 23 hours ago Benefits On-the-job training Employee discount Professional development assistance Flexible schedule Qualifications Customer communication Microsoft Excel Organizational skills Cleaning Stocking Retail sales Full Job Description About Simply -

Everything Apple:

For over 40 years, Simply - Everything Apple has been Springfield's go-to Apple Premier Partner for both repairs and retail — and we're proud to be the only Premier Partner in Missouri . We're built on experience, relationships, and a no-BS commitment to taking care of people and their tech. Around here, we "actually give a sh!t." ✨

Job Overview:

We're looking for a friendly, proactive Customer Experience Specialist who will be the first impression for every customer walking in our door — and the glue that keeps our service queue , training tracking , and store readiness and running smoothly behind the scenes. This is an ideal role for someone who loves helping people, thrives on organization, and wants to grow into a high-trust position within a dynamic Apple Authorized environment.

Core Responsibilities:

Front-of-House Greeter Duties Greet every customer within 5 seconds of arrival with a warm, confident tone Quickly identify needs and direct walk-ins to the right team member or queue Assist with check-ins for repairs, pickups, or sales Keep the lobby clean, stocked, and welcoming at all times Ensure no customer goes unacknowledged — even during busy periods Service Queue & Intake Coordination Maintain an accurate, up-to-date queue using a Microsoft 365-based system (we'll train you) Enter and manage customer info: Name, phone, email, mailing address, device info, and issue summary Communicate with team about wait times, arrivals, and order of service Log timestamps for arrival, intake, and completion for tracking Training Maintenance Track employee training progress using checklists or systems provided Keep training materials (digital and physical) updated and available Assist with onboarding new hires by helping them navigate paperwork and intro tasks Schedule reminders and refreshers for ongoing Apple certifications or policy changes Downtime Productivity Reset seating area, wipe displays and demo units Organize promo materials, brochures, or accessories Shadow techs and sales staff to build product and process knowledge Assist with organizing team communication or training documentation You're a

Great Fit If You:

Love being helpful, especially in high-traffic or multi-tasking environments Communicate clearly, kindly, and confidently Are organized by nature, and love systems that "just work" Know your way around Apple products (or are eager to learn fast) Can lift or move items up to 50 lbs Have basic proficiency in Microsoft Office (Word, Excel, Outlook)

Bonus Points For:

Previous experience with Microsoft Lists, Power Apps, or similar queue systems Prior retail, receptionist, or customer service background Experience tracking employee tasks, HR paperwork, or training modules Apple repair knowledge or ACMT/iOS certifications (or willingness to obtain)

Compensation & Benefits Starting Pay:

$15.00 - $24.00/hour based on experience Employee Discounts on products and repairs Flexible schedule and positive team environment On-the-job training provided Professional development assistance for certifications or skill-building

Why You'll Love Working Here:

Be part of a supportive crew that knows their stuff and actually has fun doing it No corporate red tape — just great service, real people, and plenty of Apple tech Help shape the way we grow — your ideas matter here Make a difference every day by turning stress into smiles for customers How to

Apply:

Send us your resume and a quick note about why you think you'd be a perfect fit for this role. Even better if you mention your favorite Apple product.

Job Type:

Part-time Pay:

From $15.00 per hour

Benefits:

Flexible schedule On-the-job training

Experience:

i

Phone:

3 years (Preferred) Shift availability: Day Shift (Required) Ability to

Commute:

Springfield, MO 65804 (Required) Ability to

Relocate:

Springfield, MO 65804: Relocate before starting work (Preferred)

Work Location:

In person