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PC
Port City Pretzels
Customer Service Coordinator
Career Insights for Customer Service Supervisor
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Based on New Hampshire data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$61,009 / year median in New Hampshire
-3% projected decline
Job Description
Job Overview We are seeking a friendly, organized, and customer-focused Customer Service Coordinator to join our team. This position is the primary point of contact for customers and plays a key role in ensuring every interaction reflects the exceptional service and quality Port City Pretzels is known for. The ideal candidate enjoys helping people, has excellent communication skills, is highly organized, and thrives in a fast-paced small business environment where no two days are the same. Responsibilities Serve as the primary point of contact for customers, retail accounts, distributors, vendors, and consumers by phone, email, and online communications. Build and maintain strong customer relationships through prompt, professional, and friendly service. Respond to customer questions regarding products, pricing, orders, shipping, and general inquiries. Resolve customer concerns and follow through to ensure complete customer satisfaction. Process customer orders accurately and provide updates on order status as needed. Coordinate communication between customers and internal departments to ensure timely fulfillment. Support wholesale and e-commerce customers with account questions and order assistance. Order Processing & Administration Process wholesale and online orders from receipt through invoicing. Prepare invoices and maintain accurate customer records. Assist with shipping paperwork and coordinate shipments with carriers as needed. Update customer information and maintain accurate records in company software. Support Shopify, QuickBooks, Fishbowl Inventory, and other business systems. Monitor office supplies and order materials as needed. Retrieve mail, process customer payments, prepare remote bank deposits, and perform occasional business errands. Answer incoming phone calls, greet visitors, and maintain a welcoming front office. Accounting & Administrative Support Perform light bookkeeping duties, including entering customer payments into QuickBooks. Assist with Accounts Receivable and basic Accounts Payable tasks. Maintain organized files and business documentation. Provide general administrative support and assist with special projects as assigned. General Provide support to team members during busy periods. Perform other related duties as assigned and adapt to changing business needs. Qualifications Outstanding customer service skills with a genuine desire to help others. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to multitask while maintaining accuracy in a fast-paced environment. Professional, friendly, and positive attitude. Proficiency with Microsoft 365 Platform. Experience with QuickBooks, Shopify or Fishbowl Inventory experience is a plus. Ability to work independently and collaboratively as part of a small team. Ability to maintain confidentiality and exercise sound judgment. Ability to occasionally lift to 10 pounds.