A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
Hudson Waterfront Are you a hands-on leader who thrives in a fast-paced, people-first environment? At British Swim School, our Managers don't just oversee operations•they build high-performing teams, create unforgettable customer experiences, and lead with purpose. All in service of our mission of saving lives. This is your opportunity to take ownership of the Clifton swim school location, develop future leaders, and make a real impact on both staff and families•every single day. What You'll Do Lead, coach, and inspire a team to deliver exceptional swim lessons and customer experiences Drive performance across your locations, including retention, revenue, and service excellence Ensure the highest standards of safety, quality, and brand consistency Hire, train, and develop team members into confident, capable leaders Handle escalated customer complaints Be a visible, hands-on presence poolside•leading by example What You Bring Strong leadership and communication skills You need to be able to swim proficiently. If you have been on a swim team or a lifeguard, that's a great plus•please make sure to highlight that in your application! A proactive, solutions-driven mindset Experience coaching, developing, and holding team members accountable Ability to manage multiple priorities and operate independently Ability to work evenings and weekends, during the times our schools operate Ability to reliably get to all of our locations within a 30-mile radius Ability to work from 3:30-9 Weekdays, 8:30-2 weekends, flexible schedule Why This Role Stands Out Make a meaningful impact on children and families in your community Build and shape a strong, positive team culture Grow your leadership career in a dynamic, expanding organization Be part of a mission-driven team focused on saving lives through swim education If you're ready to lead from the front, elevate those around you, and take pride in delivering excellence•This role is for you.
Pay:
$28.00 per hour
Benefits:
Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
