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Client Success Manager (CSM)

Job

Gateway Search Associates Inc

Glassboro, NJ (In Person)

Full-Time

Posted 7 weeks ago (Updated 6 weeks ago) • Actively hiring

Expires 5/27/2026

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Job Description

Client Success Manager (CSM) Glassboro, United States | Posted on 03/27/2026 Job Description Gateway Search is working with a high-performing, sustainability-focused service company in South Jersey to fill a full time, permanent Customer Service role that offers long-term growth. The CSM will be the primary heartbeat of the client experience—handling everything from the first call to the final walkthrough for service projects. ​ Lead the
Client Journey:
 Act as the sole point of contact from initial inquiry through project completion.
Strategic Scheduling:
 Qualify leads and manage crew logistics based on urgency and priority.
Proactive Coordination:
 Bridge the gap between clients and field crews to ensure seamless execution.
Project Closeout:
 Manage call tracking, drive our Google Review program, and ensure 100% satisfaction. Requirements 4+ years in high-volume customer service, scheduling, or client management in the project-based industries (construction, home services, tree services, grading/drainage, landscaping, or fence installation) Multitasker who stays calm under pressure and builds rapport instantly, Proficient with CRM tools.

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