Customer Service Manager/Sales - Foodservice at Phoenix VX Customer Service Manager/Sales - Foodservice at Phoenix VX in Hillside, New Jersey Posted in about 11 hours ago.

Type:

full-time A growing food distribution organization is seeking an Customer Service Representative + Sales Specialist (upselling) to support a team of outside sales professionals while serving as a primary point of contact for customers throughout the order lifecycle. This role is ideal for someone who thrives in a fast-paced food distribution environment and enjoys building customer relationships, solving problems, supporting sales growth, and ensuring customers receive exceptional service. The successful candidate will bring experience working within food distribution, food manufacturing, protein, dairy, seafood, foodservice, or wholesale food channels and will understand the urgency, complexity, and pace of the industry. This position offers the opportunity to become a key contributor within a collaborative sales organization while supporting customer retention, account growth, and operational excellence.

CORE COMPETENCIES

Order Processing & Full Order Lifecycle Management Inside Sales Support & Lead Generation Account Management & Customer RetentionUpselling & New Product Introduction Cross-Functional Coordination (Sales, Warehouse, Logistics) CRM & Order Management Systems Pricing Updates & Delivery Scheduling Issue Resolution & Customer Escalation ManagementSales Reporting & Performance Tracking Microsoft Office (Outlook, Excel, Word)

WHAT YOU'LL DO

Serve as the primary contact for customers regarding orders, pricing, deliveries, product availability, and service-related inquiries. Manage the complete order lifecycle from order entry through delivery and issue resolution. Support outside sales representatives by coordinating customer requests, pricing updates, product information, and account activity. Build strong relationships with customers through proactive communication and responsive service. Identify opportunities to introduce new products, increase order volume, and support account growth initiatives. Coordinate closely with warehouse, inventory, logistics, purchasing, and sales teams to ensure timely fulfillment. Communicate product changes, pricing updates, inventory shortages, and delivery schedules to customers. Maintain accurate customer records, pricing information, and account notes within CRM and internal sysems. Assist with sales reporting, quote preparation, account analysis, and customer follow-up activities. Participate in product training, supplier meetings, and ongoing sales development initiatives.

BASIC QUALIFICATIONS 3-5

years of customer service, inside sales, account management, or sales support experience. Experience supporting outside sales teams in a food distribution, foodservice, protein, seafood, dairy, food manufacturing, wholesale redistribution, or CPG environment. Experience managing the full order lifecycle from order entry through delivery. Strong customer relationship management and problem-solving abilities. Experience working with CRM, ERP, order management, or distribution management systems. Ability to multitask and prioritize effectively in a high-volume environment.

PREFERRED QUALIFICATIONS

Experience introducing new products or supporting account growth initiatives. Knowledge of foodservice distribution operations. Experience working directly with inventory, pricing, purchasing, and logistics teams.

TARGET BACKGROUNDS

Candidates may currently hold titles such as: Inside Sales Representative Customer Service Representative Sales Support Representative Account Coordinator Customer Account Representative Sales Coordinator Foodservice Customer Service Representative Inside Account Manager Distributor Sales Representative Order Management Specialist Etc.

Industries of interest include:

Food Distribution Foodservice Distribution Protein Distribution Seafood Distribution Dairy Distribution Food Manufacturing Wholesale Food Redistribution CPG Foodservice

COMPENSATION & BENEFITS

Base Salary:

$75,000 - $80,000 + Monthly and quarterly bonus opportunities Medical, Dental, Vision, and Life Insurance 401(k) with company match Employee discounts Paidtime off

WHY JOIN US?

Stable, family-owned organization Collaborative inside and outside sales team Environment Opportunity to build long-term customer relationships Significant exposure to sales, operations, logistics, and leadership Strong potential for professional growth and advancement