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Excel Pool Service

Customer Service Coordinator

Entry-Level JobVerifiedNo experience needed

Pay: $21–$23/hr

Posted: 6 weeks ago

Location: Howell Township, NJ (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/25/2026

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Based on New Jersey data

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$58,395 / year median in New Jersey

-2% projected decline

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Job Description

Job Summary Excel Pool Service, Pool Town's Authorized Service Center, is currently in search of a full-time/ Seasonal customer service coordinator to join its call center team. The customer service coordinator is responsible for delivering top-class customer support and providing a smooth and pleasant experience to our valued customers. Responsibilities Answers heavy volume of phone calls, voicemails, and emails. Schedules and confirms technicians' appointments. Organize scheduling workflow by routing daily service schedules. Problem solving and maintaining customer confidence Manage incoming customer payments via check, and credit card. Oversee Accounts Receivable and ensure timely processing of customer invoices. Follow up with clients on billing inquiries and resolve any account discrepancies. Maintain accurate financial logs and update account statuses in the system

Skills:

Previous experience in an in-ground pool service call center is a plus, but not required We're happy to train the right candidate! Knowledge of MS Word, MS Excel, QuickBooks, Google Sheets, and Google Mail. Problem-solving and verbal communication. Attentiveness, patience, and being proactive when dealing with customers. Good work attendance. Knowledge of NJ map for scheduling purposes. Time management and organizational skills. Being able to focus in order to be thorough with attention to detail. Work well alone and as part of the team. Accurate documentation skills. Work well under pressure. Must have your own reliable transportation.

Compensation:

Salary commensurate with experience and qualifications.

Job Type:

Full-time /

Seasonal Note:

There will be a break in the winter months

Pay:

$21.00 - $23.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Paid training Vision insurance Application Question(s): Have you ever worked in the swimming pool service industry? If so, how many years experience do you have? Have you ever worked in any service-related business?

Work Location:

In person