We are seeking a Customer Service Manager who thrives in overseeing both face-to-face and email-based customer service . This role is ideal for someone who enjoys solving problems, creating exceptional customer experiences, and ensuring every customer interaction is handled with professionalism and care. You'll oversee the day-to-day customer service department, manage escalations, improve processes, and be the go-to person for both customers and staff. Strong written communication is essential, as a large portion of this role involves responding to customer emails, resolving issues, and maintaining consistent, thoughtful communication. This is not an entry-level customer service position. We're looking for someone who takes pride in creating an exceptional customer experience and can confidently manage the department with minimal supervision. We're looking for someone who is proactive, highly organized, detail-oriented, and takes ownership of their work. The ideal candidate enjoys creating order, improving systems, and genuinely cares about providing outstanding customer service. We are a close-knit, family-owned business with a supportive, team-oriented atmosphere, so we're looking for someone who enjoys working in a smaller, hands-on office where every team member makes a difference.

What We're Looking For:

• Exceptional customer service skills—both in person and through email
• Excellent written communication with strong grammar and professionalism
• Ability to handle a high volume of emails while maintaining accuracy and attention to detail
• Experience resolving customer concerns with empathy, confidence, and professionalism
• Skilled at de-escalating difficult situations and finding solutions
• Strong organizational and time-management skills
• Experience managing or overseeing customer service operations
• Process-oriented mindset with the ability to improve workflows and efficiency
• Positive, dependable, and self-motivated
• Takes initiative without needing constant direction
• Comfortable holding team members accountable while maintaining a positive culture
• Tech-savvy and able to quickly learn new software and systems
• Professional, friendly, and approachable demeanor
• Values teamwork and is willing to jump in wherever needed
• Local candidates preferred for easier in-person availability

What We Offer:

• A supportive work environment
• A position where your ideas and contributions truly matter
• Opportunities to improve processes and make a real impact Ready to Join Our Team?

If you're passionate about providing exceptional customer service, enjoy creating organized systems, and are looking for a long-term opportunity with a supportive, family-owned business, we'd love to hear from you. Please apply directly through Indeed. To help us manage the hiring process efficiently, please do not call or email the store regarding this position. We're looking to hire immediately and look forward to meeting the right candidate!

Job Types:

Full-time, Part-time Pay:

$20.00 - $28.00 per hour

Shift:

Day shift

Education:

High school or equivalent (Required)

Experience:

Customer service: 3 years (Required)

Language:

English (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Township of Jackson, NJ 08527 (Required) Ability to

Relocate:

Township of Jackson, NJ 08527: Relocate before starting work (Required)

Work Location:

In person