JOB DESCRIPTION

Manage service work orders in D365, including opening, maintaining, closing, invoicing, and ensuring accurate, timely updates. Serve as the primary customer contact by providing status updates, documenting communications, securing repair approvals, and following up on service satisfaction. Coordinate equipment repairs, transportation, and cross-department billing while partnering closely with Supervisors, Technicians, and shop personnel. Support warranty administration, including warranty enrollments, checklist completion, and warranty code adjustments. Process customer payments for COD transactions and maintain accuracy in service invoicing and warranty closures. Manage and resolve help desk tickets while identifying and escalating customer concerns, complaints, and service improvement opportunities. Ensure compliance with company policies, safety standards, and customer service expectations while supporting evolving business needs.

RECOMMENDED QUALIFICATIONS

High School Diploma or equivalent required. Minimum 3 years experience in the heavy equipment industry with progressive maintenance/repair experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities. Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, OneDrive) and business systems including

D365, CAT

Interact and help desk platforms. Strong communication, collaboration, and customer service skills, with the ability to work effectively across teams and stakeholders. Demonstrated ability to prioritize multiple tasks, meet deadlines, and adapt to changing business needs in a fast-paced environment. Detail-oriented problem solver with sound judgment, strong organizational skills, and a commitment to accuracy, continuous learning, and company values. •This position is Monday-Saturday Equal Opportunity Employer Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status. This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.