A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Job Description Our client is seeking a reliable and customer-focused Mailroom & Print Services Associate to support daily operations in their office in Princeton, NJ. This role is ideal for someone who enjoys hands-on work, thrives in a service-oriented environment, and can manage both mailroom and print production responsibilities. The position will primarily focus on mail services, with cross-training in print production after initial onboarding. Long-Term Contracted role for at least 6 months Pay Rate $20/hour
Responsibilities:
Promptly informs supervisor of potential problems or customer concerns. Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. Strong focus on providing good customer service. Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. Responsibilities include Reception/Office Services, light Shipping/Receiving based on assigned location. Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. Site responsibility and location of coverage may change based on client and/or division needs.
Reception/Office Services:
Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer. Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings. May also be responsible for copy/binding/copier maintenance.
Shipping/Receiving:
Responsible for shipping outgoing packages, materials, or products and verifying and maintaining records of all shipments. Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.
Required Qualifications:
High School Diploma, GED, or equivalent experience required Very good computer skills/technical knowledge. Ability to multitask and prioritize in order to meet deadlines. Good customer service and communication skills. Ability to work with minimal supervision. Ability to work OT as needed. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. Ability to lift up to 50lbs. Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. If you meet the required qualifications and are interested in this role, please apply today. The Solomon Page Distinction Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve. About Solomon Page Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook , and LinkedIn . Opportunity Awaits. #
