A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Join Our Team of Professional Electricians Do you value professionalism, organization, and delivering a great customer experience? Do you want to be part of a high-performing electrical service team? Then you could be a great fit for Mister Sparky. We are looking for a Client Care Coordinator & Office Manager who will serve as the central hub of our daily operations—handling incoming calls, coordinating schedules, and ensuring the office runs efficiently.
JOB SUMMARY
The Mister Sparky Client Care Coordinator & Office Manager is responsible for managing inbound customer communication, coordinating service scheduling, dispatching, and supporting day-to-day office operations to ensure a smooth customer experience from first call to job completion. This role is not just answering phones—you will play a key role in organizing workflow, supporting technicians, and helping drive revenue through effective scheduling and customer follow-up.
JOB DUTIES
Answers incoming client telephone calls and create a strong first impression of the company Schedule service calls efficiently based on technician availability, job type, and priority Communicate clearly with customers regarding appointment windows, delays, and expectations Proactively manage the daily schedule to minimize gaps and maximize technician productivity Follow up with customers on unscheduled estimates, memberships, and pending work Maintain accurate customer records and job details in the system Support general office operations including coordination with technicians and internal communication Assist with outbound calls during slower periods to fill the schedule (memberships, recalls, etc.) Good communication with the client is essential! The ideal client care coordinator has a courteous and pleasant demeanor, whether on a phone call or not
WHAT WE'RE LOOKING FOR
Strong communication skills with a professional and friendly phone presence Comfortable using computers, scheduling software, and CRM systems Ability to stay calm and solution-focused in a fast-paced environment Previous customer service experience required; dispatch or scheduling experience is a plus, but not required Self-motivated and able to take ownership of daily operations
MINIMUM REQUIREMENTS
High school diploma or equivalent required Basic computer proficiency (CRM, scheduling software, Microsoft Office/Google tools)
WHAT SUCCESS LOOKS LIKE IN THIS ROLE
Phones answered promptly and professionally Technicians have full, well-organized schedules Minimal downtime between jobs Customers feel informed and taken care of Office runs smoothly without constant oversight BONUS Experience with dispatching a plus Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.
