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MW
Mobility Works
Service Manager - Additional Est $20k-35k Commission and Bonuses
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Based on New York data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$83,584 / year median in New York
-3% projected decline
Job Description
MobilityWorks is dedicated to serving individuals with disabilities by offering wheelchair-accessible minivans, full-size vans with lifts, and commercial fleet vehicles. Our mission is to empower wheelchair users with the mobility, independence, and personal freedom they seek. Continue reading to discover how you can become a part of the team leading this important mission! MobilityWorks is currently in search of a Service Manager. We prioritize a healthy work-life balance with regular business hours, allowing you to spend more quality time with your family or engage in your favorite activities. At MobilityWorks, we firmly believe that each team member is a valuable asset, and we highly appreciate the skills, dedication, and contributions of every member of our team. We are deeply committed to our mission and are unwavering in our dedication to uphold our core values. Here's what you will be responsible for achieving: Daily review of the schedule in SalesForce. Scheduling all production, service, and maintenance tasks. Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos. Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns. Documenting serial numbers in the files and completing any necessary warranty cards during the production process. Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler. Monitoring stock units and daily posting of labor times in DSI for ongoing jobs. Ensuring compliance with OSHA requirements and participating in audits. Scheduling and conducting monthly service meetings involving all technicians and the general manager. What you should bring to the table: A high school diploma or