CONNECTING YOU TO THE WORLD

Trans-Border Global Freight Systems, Inc. is an international and domestic freight forwarder and licensed U.S. customs broker. Our objective is to exceed our customer's logistics needs with services unmatched by our competition in the global transportation industry. We provide efficient and cost-effective solutions that minimize distractions and increase profitability. Founded in 1997, Trans-Border now boasts a team of 80+ employees, 590 international partner offices, and a carrier base of 2,500+ spanning the entire U.S. Trans-Border has been recognized as one of the Top Places to Work by the Albany Business Review! We are seeking a Customer Service Associate to coordinate cargo, interface directly with clients, and provide superior customer service on our operations teams. This position is based in our headquarters in Round Lake, NY.

CUSTOMER SERVICE JOB RESPONSIBILITIES

Coordinate cargo movement based on client requirements in the most professional, cost effective, efficient, profitable, and timely manner Work directly with clients aiming to provide effective transportation solutions, coupled with the highest level of customer service in the industry Communicate with transportation vendors

•from initial bookings to contract rate negotiations

•to maximize department profitability Review customer documentation to ensure efficient and hassle-free transportation of goods Prepare shipping documents Continuously educate clients about export regulations, country specific requirements, and industry updates Working hours (day shift)

CUSTOMER SERVICE QUALIFICATIONS

Logistics experience

•relevant logistics experience preferred, not required Must be detail oriented, organized, and able to work in a team environment Must be able to multi-task, work in a fast-paced environment, and calmly handle high-pressure situations Proficient in MS Office programs Excellent communication skills Positive attitude

BENEFITS

Competitive salary

•$45,000-55,000 based on experience Health, Dental and Vision Insurance Company paid Life Insurance 401k Matching Program PTO Positive and collaborative work environment Growth and learning opportunities Peace. Love. Freight. Apply at Trans-Border today!

Job Type:

Full-time Pay:

$45,000.00

•$55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance People with a criminal record are encouraged to apply

Experience:

Logistics:

1 year (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Round Lake, NY 12151 (Required)

Work Location:

In person