Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
TC
Tata Consultancy Services Limited
Manager/Team Lead
Career Insights for Customer Success Manager
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Ohio data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Success Manager manages relationships with customers and works to make sure that customers are satisfied with a company's products or services. May provide technical or product support to customers. Establishes practices and policies to encourage good customer service. Manages customer success department staff.
$98,061 / year median in Ohio
+4% projected growth
Job Description
Role Overview Manage/Sr Manager is responsible for leading and scaling a team of Customer Success Managers (CSMs/advisors) who manage enterprise customer portfolios across onboarding, adoption, and lifecycle success. This role ensures consistent execution of outcome-based engagements, drives team capability uplift, and provides portfolio-level governance, while acting as the escalation point for complex customer situations.
Key Accountabilities:
- Lead, coach, and manage a team of Customer Success Managers
- Own performance management, goal setting, feedback, and career development
- Oversee onboarding, adoption, and bi-annual or quarterly customer reviews
- Act as escalation owner for high-risk or complex customers
- Drive standardization, best practices, and scalable delivery models
- Partner with Sales, Product, Support, and Services teams
- Promote data
- and AI-driven decision-making
Eligibility & Experience:
- Strong experience in Customer Success, Consulting, or Account Oversight roles
- Demonstrated people leadership and stakeholder management capability
- Comfort managing complex priorities and enterprise customers
Measures of Success:
- Team performance against customer health and adoption metrics
- Reduction in escalations and customer risk
- Capability uplift and readiness of team members
- Contribution to best practices and enablement assets
Location:
Milford, OH Salary range :$60,000- 90,000 Per Year