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Customer Service Coordinator
Career Insights for Customer Service Supervisor
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Scorecard
Based on Ohio data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$53,867 / year median in Ohio
-3% projected decline
Job Description
Your Key Responsibilities Execute order fulfillment processes for an assigned customer group or an assigned group of products.
Respond to customers inquiries and complaints and detect reasons for logistics problems arising.
Provide explanations and solutions to customers to ensure customer satisfaction.
Coordinate with other departments and external providers to implement corrective actions.
Identify optimization areas of supply chain and logistics activities and report to Team Leader and/or Professionals.
Ensure that services delivered are in line with defined quality standards and processes.
Your Qualifications Vocationally trained in Supply Chain Management, Technical
Minimum of 1 to 3 years of experience in Customer Service, Order Management, Supply Chain, Logistics, or a related operational environment. Strong understanding of order fulfillment processes, customer service principles, and supply chain operations. Experience managing customer inquiries, resolving complaints, and ensuring high levels of customer satisfaction. Ability to identify root causes of logistics or service issues and coordinate effective corrective actions with cross-functional teams. Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with customers and internal stakeholders. Experience working with ERP systems (SAP preferred) and customer service management tools. Proficient in Microsoft Office Suite, particularly Excel for data analysis and reporting. Applicants must be authorized to work in the US without employment visa or other sponsorship. We look forward to your application. Your Contact
Schaeffler Vehicle Lifetime Solutions USA LLC Ilse Gonzalez +525511040397
Keywords:
Experienced; Coordinator; Full-Time; Unlimited; Supply Chain Management; Supply Chain Management