Supportive team environment with great training and career pathways Full time opportunity working Monday-Friday Perfect role for an aspiring leader in financial services Are you looking for your next step in banking? We have an exciting opportunity for a full time Customer Service Manager to join IMB's Sylvania branch , providing great service to members and support to the team. This role acts as a 2IC/Assistant Manager within the branch and is focused on personal lending, operations, compliance, risk and team leadership. About the role Providing training and leadership to the team Having conversations and interactions with members via all channels (in person, online and over the phone) and assisting them with their banking and insurance needs and enquiries Exploring new opportunities to find the right financial solutions that may improve their position Processing personal loan applications Using various technologies, systems and digital platforms, cash handling and balancing Supporting management, coaching and staff development activities Contributing to product and service initiatives/activities for the region Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carry out administrative duties Assisting in the daily operational and compliance requirements for the branch. About you Availability to work full time, Monday-Friday from IMB Sylvania Experience working in financial services, with exposure to leadership and/or lending A proven track record of positive performance and aptitude for learning, technology and business operations A genuine passion for providing great service, creating positive customer experiences and people interactions with patience and professionalism Commitment to helping customers in their day-to-day banking requirements and to achieve their financial goals and dreams. About IMB We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we're focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we've donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.

IMB Benefits include:

A supportive culture that actively promotes inclusion Competitive remuneration Wellbeing days Product concessions Paid parental leave Purchased leave options Study assistance Corporate uniform Genuine investment in your learning and professional growth. To apply, follow the prompts. Applications close October 4, 2026. For further information, please send your enquiries to imb.careers@imb.com.au . Please note that email applications are not accepted. Code #1