Customer Service Coordinator Wooster, OH 44691 Description We are seeking a Customer Service Coordinator to join our team! You will perform clerical and administrative functions in order to drive company success. Responsibilities Provide exceptional service and maintenance for new and existing customers Ensure customer accounts remain active and up to date with regular follow-ups Manage monthly pricing for house accounts and ensure accuracy in billing Address customer inquiries and resolve complaints promptly and professionally Set up follow-up appointments to keep customers informed of the latest developments and offerings Perform analysis to identify and re-engage inactive customers Answer inbound calls and assist with customer needs Bill customers using our internal system and ensure timely processing Perform analysis to identify and re-engage inactive customers Coordinate and schedule LTL (Less Than Truckload) and FTL (Full Truckload) shipments Collaborate with packagers to ensure efficient and accurate order fulfillment Inventory- Assist in maintaining daily inventories Qualifications Previous experience in sales, customer service, or related field Familiarity with CRM platforms is a plus Strong ability to build and maintain rapport with clients Excellent communication skills, both verbal and written Highly organized, detail-oriented, and deadline-driven Proficient in Microsoft Office Suite (Excel, Word, etc.) Ability to thrive in a fast-paced, team-oriented environment Flexible and adaptable to changing priorities Working Hours Monday through Friday, 8:00 AM to 5:00 PM Benefits Medical Coverage 401K Paid Time Off Paid Training If you are looking for a great opportunity to grow at a family oriented company, please apply today! To apply, please email your resume to Brian@portspetro.com.