A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
Client Account Manager (Sales & Service) Stansel Insurance Agency - Allstate | Norman, OK Full Job Description Stansel Insurance Agency is hiring a Client Account Manager (Sales & Service) to join our growing team! This is not a typical customer service role. You will be responsible for managing client relationships, handling service requests, and identifying sales opportunities through daily client interactions . If you want a fast-paced role where you can earn, grow, and be part of a competitive team , this may be the career for you. About Us We provide Auto, Home, and Life insurance to help protect our clients and their assets. Our agency is growing quickly, and we are building a team of driven, reliable, and high-performing individuals . Our Culture We have a competitive, team-oriented culture where winning together is the standard .
We believe:
Hard work and performance should be rewarded Accountability matters Growth is expected, not optional This creates a team of people who take pride in what they do and represent the agency at a high level. Compensation We reward performance. Competitive base salary Uncapped commission Performance bonuses (sales + retention + activity) Clear path to increase earnings Top performers have the opportunity to earn well above average. Career Growth Plan We develop future leaders. Every team member is expected to: Improve continuously Take on more responsibility Grow into higher-level roles Advancement is not just possible - it's expected. Benefits Health Insurance Dental Competitive base + commission structure Bonus incentives Paid time off (PTO + Sick +Holidays) Training and ongoing coaching Growth and development resources Identity Theft Protection What You'll Do Handle inbound service requests (policy changes, billing, claims questions) Make daily outbound calls for: policy reviews cross-selling winbacks Identify coverage gaps and recommend solutions Close sales during service conversations Manage renewals and prevent cancellations Follow up consistently via calls, texts, and email Maintain accuracy and efficiency in account management This role requires someone who can move quickly, stay organized, and take ownership of their work. Daily Expectations 20-35 outbound calls per day High volume of client interactions Consistent follow-up on open tasks Contribution to sales and retention goals Qualifications Sales experience OR strong customer-facing background preferred Comfortable with outbound calls and handling objections Strong communication skills (written and verbal) Highly organized and detail-oriented Self-motivated and goal-driven Ability to multitask in a fast-paced environment Preferred Experience Call center, collections, or high-activity roles Inside sales or commission-based sales Insurance experience or license (P&C or Life) is a plus FAQs Do I need insurance experience? No - we provide training. However, you must be willing to learn quickly and apply it. Property and Casualty License must be obtained within 2-3 weeks, prior to starting. We will provide and cover study material expense! Is this a sales role or service role? Both. You will service clients and actively look for opportunities to improve their coverage and close sales. Is this commission-only? No. We offer base pay + uncapped commission + bonuses. Will I have to generate my own leads? No. We provide leads and opportunities through our existing client base and inbound activity. Who Should NOT Apply Looking for a low-stress or low-activity job Uncomfortable making outbound calls Only interested in "basic customer service" Struggle with urgency or time management Who Will Succeed Competitive and goal-oriented individuals People who take ownership and stay busy Strong communicators who can build trust quickly Problem-solvers who don't wait to be told what to do Apply Today If you're looking to be part of a high-performing team and build a long-term career with strong earning potential, apply today.
Pay:
$50,000.00 - $80,000.00 per year
Benefits:
Dental insurance Health insurance Paid time off Professional development assistance Retirement plan
