Customer Support and Service Coordinator Sunlight Solar Energy, Inc. Bend, OR Job Details Full-time $26 - $28 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Flexible schedule Qualifications Statistics Managing customer accounts Customer communication Managing clients in a customer support role Customer relationship management Full Job Description Job Summary This position is our primary point of contact for the public, responsible for taking care of customers, existing and new, by answering phone calls, inquiries and service calls, responding to emails from customers and the public, coordinating with system designers and service technicians to keep inquiries and service calls moving along in a timely and organized manner. Customer Support/Sales Coordination Primary contact for phone calls and email or website inquiries Answer phone calls, customer questions, inquiries in a timely and professional manner Follow up with inquiries, ask for electric bill information from inquiries and analyze data Prepare basic estimates and hand offs for System Designers Maintain positive customer relationships throughout the customer lifecycle Keep customer inquiry spreadsheet up to date with notes Keep sales statistics up to date and report of office team Coordinate with system designers, bookkeeper, construction coordinator Stay current on industry changes, opportunities for solar industry specific training Service Coordinator Scheduling service calls Serve as the primary contact for all service inquries Work with solar manufacturers on merchandise return System troubleshooting via manufacturers portals (to be trained) Maintain documentation via Google Drive sheet Work with bookkeeping department Improve systems as needed.

Pay:

$26.00 - $28.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Vision insurance

Work Location:

In person