An established medical aesthetics and wellness practice in the Mt. Tabor area of Portland is seeking a polished, dependable, and client-focused Med Spa Receptionist/Client Experience & Marketing Coordinator to join our team. This is a multifaceted position combining front-office client coordination, exceptional customer service, lead follow-up, and a small amount of weekly marketing and social media support. The majority of the position is focused on the client experience and front-office operations. A few hours each week will also be dedicated to social media, marketing support, promotions, and community outreach. We are looking for someone who is warm, organized, proactive, professional, comfortable with aesthetics, and interested in helping create a strong and engaging presence both inside the practice and in the community. Key Responsibilities Client Experience & Front Office Greet clients and guests warmly and professionally Provide polished, attentive customer service in person, by phone, text, and email Answer incoming calls and respond promptly to appointment and service inquiries Schedule consultations, treatments, follow-up visits, and provider appointments Follow up with prospective clients and new inquiries Track leads and assist with converting inquiries into scheduled consultations and appointments Confirm appointments and proactively help reduce cancellations and no-shows Check clients in and out and collect payments Assist with retail product purchases, packages, memberships, and promotions Support client rebooking and retention efforts Maintain accurate client information and electronic forms Maintain a clean, organized, and professional reception area Educate clients on general services while appropriately directing clinical questions to licensed providers Maintain client confidentiality and follow HIPAA and privacy requirements Assist providers and team members with administrative tasks as needed Help ensure the daily schedule and front-office workflow remain organized and on time Social Media & Marketing Support A few hours each week will be dedicated to supporting the practice's marketing and social media presence.

Responsibilities may include:

Assist with content for Facebook, Instagram, and TikTok Help create engaging posts, stories, reels, short-form videos, and other content Assist with taking appropriate photos and videos for marketing purposes Highlight services, promotions, events, staff, and educational content Support promotional campaigns and special offers Help maintain a consistent, professional, and engaging social media presence Identify creative content opportunities based on current aesthetic and social media trends Assist with community and public outreach efforts Represent the practice professionally at occasional community, promotional, or public outreach events approximately 1-3 days per year Work collaboratively with management and providers on marketing priorities and content ideas Required Qualifications Minimum of 6 months of verifiable full-time equivalent experience working in the aesthetics industry Strong customer service and interpersonal skills Professional and polished verbal and written communication Strong phone, text, and email communication skills Comfortable following up with prospective clients and discussing services, promotions, packages, and appointment options Familiarity with major social media platforms, particularly Facebook, Instagram, and TikTok Comfortable assisting with basic social media content and marketing activities Reliable, punctual, organized, and detail-oriented Ability to multitask and maintain professionalism in a busy environment Ability to maintain client confidentiality and follow HIPAA/privacy expectations Availability to work Saturdays Preferred Qualifications Previous medical spa or medical aesthetics front-office experience Experience with aesthetic practice-management or scheduling software Experience with CRM or lead-management systems Experience creating social media posts, reels, stories, or short-form video content An interest in aesthetics, skincare, wellness, beauty, and current industry trends Experience with community outreach, promotions, events, or client engagement Basic photography, video, Canva, or social media content-creation experience is a plus A professional social media presence or portfolio demonstrating a polished communication or content style is a plus , particularly for candidates interested in the marketing component of this position. We Are Looking for Someone Who Is Professional and polished Warm, personable, and confident Dependable and punctual Highly organized and detail-oriented Comfortable managing multiple priorities Confident communicating by phone, text, and email Comfortable following up with prospective clients Comfortable discussing services, packages, promotions, and appointment options Interested in social media and marketing Creative and comfortable contributing ideas Aware of current social media and aesthetic trends Service-driven without being overly sales-focused Proactive rather than waiting to be directed Discreet and able to maintain confidentiality Comfortable working collaboratively with clinical and aesthetic professionals Schedule This is a full-time position with a consistent weekly schedule (32-36 hours a week). Hours to be discussed according to business needs. We are open Monday-Saturday and occasional Sundays. Occasional participation in community outreach or promotional events may be requested approximately 1-3 days per year with advance notice. Compensation & Benefits $21.50-$26.00 per hour DOE Paid training Employee discounts on select services and products Professional and supportive work environment Opportunity for increased responsibility and professional growth Opportunity to participate in social media, marketing, promotions, and community outreach Ideal Candidate Our ideal candidate already has experience in the aesthetics industry and understands the expectations of a high-touch aesthetic practice. This person recognizes that excellent client service goes beyond answering phones and scheduling appointments. They anticipate client needs, follow through consistently, notice details, keep communication organized, and take ownership of the client experience. The ideal candidate also enjoys social media and marketing and is comfortable contributing ideas, assisting with content, and representing the practice professionally online and during occasional community outreach. This is an excellent opportunity for someone who enjoys aesthetics, client interaction, social media, marketing, and relationship-building and wants a position with more variety than a traditional receptionist role. To Apply Please submit your resume along with a brief introduction that includes: Your previous aesthetics experience and length of experience The type of aesthetic or medical practice in which you have worked Your previous front-office or client coordination responsibilities Any experience you have with Facebook, Instagram, TikTok, social media content creation, marketing, promotions, or community outreach Applicants may also share a professional social media account, portfolio, or examples of social media/marketing work if they would like to be considered for the marketing component of the position. This is helpful but not required. This is a confidential search. The name of the practice and additional details will be shared with selected candidates during the interview process. Please do not contact medical aesthetics practices in the Mt. Tabor area directly regarding this posting.

Pay:

$21.75 - $26.00 per hour Expected hours: No less than 32.0 per week

Experience:

Med Spa/Aesthetics:

1 year (Required)

Work Location:

In person