Operations Coordinator- Customer Service

Royal Refresh is currently hiring an Operations Coordinator in our Customer Service department—come join our team! We're looking for someone who is customer-focused, detail-oriented, and has strong communication skills. We offer a competitive wage, along with vacation, sick, and holiday pay, a 401(k) with company match, and comprehensive medical, dental, and vision benefits. Schedule Monday-Friday, 8:30 am- 5:30pm

Job Responsibilities :

Provide administrative support to the operations team and oversee projects involving various departments (customer service, accounting, field services, etc) Work with the Customer Experience Managers to enhance our product delivery and maintain customer satisfaction Answer phone calls from customers and route drivers Manage tech tickets and create orders in Parlevel for Airpot swaps and water filters/supplies replacements, as well as scheduling maintenance on coffee/water, to be completed by drivers. Prepare drivers route packets and enter information into software system Create and send OCS logs daily. Work with the team on any issues identified Send the 2 pm route check-in and the missed stops report. Work with the Operations Manager to re-route as needed. Work with the team to resolve any issues and complete reroutes and redistributions of the product to the correct truck each day Enter and create customer orders for coffee and snack products Create inventory sheets and adjust pars for products as needed Assist it with sending invoices and entering payments Inventory office and warehouse supplies; maintain office facilities Other duties as assigned

Qualifications:

Must be committed to providing exceptional customer service Intermediate (or better) knowledge of Microsoft Office, specifically Word and Excel Good written and verbal communication Highly organized individual with a keen eye for detail At least 2 year of related office experience

Job Type:

Full-time Pay:

$58,000.00 - $63,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Experience:

Customer service: 2 years (Required)

Work Location:

In person