A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Robert Half is seeking a detail-oriented and customer-focused Customer Account Coordinator to support client relationships, manage account activity, and ensure a high level of service throughout the customer lifecycle. This role serves as a key point of contact for customers, helping to coordinate requests, resolve issues, maintain accurate records, and collaborate with internal teams to support smooth day-to-day account management.
Key Responsibilities:
Serve as a primary contact for customer account inquiries and service requests
Coordinate account setup, updates, order processing, and ongoing account maintenance
Build and maintain positive relationships with customers through timely, professional communication
Monitor account activity and ensure information is accurate and up to date in internal systems
Partner with sales, operations, billing, and customer service teams to address customer needs
Track open issues, follow up on outstanding items, and help ensure prompt resolution
Prepare reports, account documentation, and correspondence as needed
Assist with scheduling meetings, managing account-related deadlines, and supporting special projects
Identify process improvement opportunities to enhance the customer experience
Maintain confidentiality and handle sensitive customer information with professionalism
