Proudly Recognized as Lancaster County's Best Place to Work! Excellent Career Growth Opportunities The Customer Service Manager is responsible for leading the Customer Service Department and ensuring the delivery of exceptional customer service while overseeing all order-related activities. This role collaborates closely with cross-functional teams to maintain strong customer relationships, resolve issues efficiently, and support the Company's operational and business objectives. The ideal candidate is a proactive leader with strong communication and problem-solving skills, as well as experience managing customer service operations in a manufacturing environment. This position plays a critical role in driving customer satisfaction, supporting continuous process improvements, and ensuring efficient service delivery across the organization. Responsibilities Lead daily customer service operations to ensure accurate order processing, timely communication, and consistent dependable support for our customers Provide direction, coaching, and mentoring to the customer service team to ensure consistent service standards Partner closely with sales, planning, manufacturing, and shipping teams to ensure all orders are processed accurately and on time Oversee issue resolution and escalation processes to maintain smooth operations in a fast‑paced manufacturing environment Support business growth by strengthening customer relationships and identifying opportunities to improve service and operational processes Provides ongoing regular customer service and product training across the organization Participate in companywide continuous improvement activities Supports administrative functions in an office setting and coordinates customer visits Honors Direct Wire's core values Requirements Bachelor's degree in Business Administration or related field 3-5 years of team leadership experience, ideally in a customer-facing or sales-type role Exceptional communication skills Experience working with Syspro strongly preferred Ability to multitask and prioritize in a fast‑paced environment Benefits Medical, dental, and vision coverage for employees and families starting on day one Company-funded Health Reimbursement Account (HRA) Optional Health Savings Account (HSA) and Flexible Spending Account (FSA) Coverage options for disability, accident, critical illness, hospitalization, and life insurance Access to our Employee Assistance Program (EAP) 401(K) with a 5% company match after 90 days of employment Pet insurance Generous paid time off, wellness days for on-site roles, and paid holidays Our Core Values Be a

Great Person:

Practice the highest integrity, care for and respect all, and always do the right thing.

Serve Your Customers Well:

Do whatever it takes for customer success, be driven for mutual success, and be willing to sacrifice for the greater good.

Do Great Work:

Seek continuous improvement, take the initiative and be proactive with solutions, be eager to share your ideas, and practice fanatical attention to detail. Be a

Great Teammate:

Be positive, enthusiastic, and energetic, be fun to work with and for, be a good listener, and be eager to serve others well. Competitive salary based on experience and qualifications. Direct Wire uses eVerify and we are a drug-free and smoke-free workplace. Application Question(s): What are your compensation requirements? Ability to

Commute:

Denver, PA 17517 (Required)

Work Location:

In person