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SUPERIOR LAWN CARE
Lawn Care Sales and Service Manager
Career Insights for Customer Service Manager (General)
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Scorecard
Based on Pennsylvania data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$76,923 / year median in Pennsylvania
-8% projected decline
Job Description
Lawn Care Sales and Service Manager The ideal candidate should have a turf grass degree or equivalent or strong previous experience within the industry. The candidate should have a strong sales ability, problem solving skills, excellent communication and follow up skills, a positive attitude, and a "go getter". The candidate should have the ability to mentor and lead others and be very service, client, and detail oriented. Please Call 724-925-3200 and answer a few initial questions to be considered for the position. Why Superior?•Your Career and Training We are a seasoned and stable company that supports the growth of its employees. We want to see you succeed; we know that when our employees are happy our customers are happy. We have been a local industry leader in technology, employee training, and customer service. We feel we can offer employees not just a job but a career. We offer structured reviews with a designated pay increase scale based on known factors of your experience and how you perform. So, you never feel that you are a number, forgotten, or underappreciated. Our Size•Not too Big Not too Small We also believe we are the right sized family company, not too big that we treat you like a number or a hamster on a treadmill, and not too small that you don't have anywhere to advance without any structure in place. Being a family business since 1981 we value family, and we value work / life balance. Technical Knowledge How lawn treatment products work Proper and safe application techniques PA Department of Agriculture Commercial License Customer Service Proper Communication Skills Sales Ability Conflict Management Effective Listening Equipment and Vehicle Safety Safe driving practices for larger NON CDL Trucks Safe spray equipment utilization Field equipment knowledge Values The ideal candidate will have similar values to our Company's. Trust We got your back; we know you got ours. Be Transparent, be open, be honest. Teamwork We are all working for a common goal, we put our team's needs above our own. We share ideas and communicate openly. We embrace diversity, we encourage each other, we hold each other accountable and we celebrate each other's victories. Integrity We do what we say we are going to do. We do what's right for our customer, and for our team . Safety We are committed to a safe place to work, in the office, in our shop, and in the field. We self-examine our safety best practices Daily, Weekly, and Monthly. We encourage our team members to hold each other accountable as well. What our Team is Saying (Ex) "I love working here because the pay is above industry and I love being outside and taking pride in my work." Other Important Requirements Clean driving record DOT Physical (We will Provide) Able to pass a Drug Test Extensive Walking Required Moderate to