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NP
NATCO Products Corp
Account Coordinator
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Supervisor
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Scorecard
Based on Rhode Island data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$63,646 / year median in Rhode Island
-3% projected decline
Job Description
Move into a job designed for you! Join our team and be a part of the Natco family. As a fourth-generation family-run business, Natco Home is one of the largest and most respected privately owned home furnishings companies in North America. At Natco, surpassing our customers' expectations in quality, service, and value is over a 100-year tradition. A commitment to innovation is woven into our future. An inspired career path awaits. Come see for yourself, there is no place like Natco Home. What We Offer You'll gain hands-on experience coordinating the import product process, while building a strong foundation for long-term career growth. This is a great opportunity to launch or further your career with a well-established and growing company. Recent graduates and early-career professionals who are eager to learn, take ownership, and grow within a collaborative team environment are welcome to apply! About the Role Natco is seeking an Account Coordinator to join our Floor Coverings Product Management team. This hybrid role is based in our West Warwick, RI headquarters. In this role, you'll be at the center of our account operations, coordinating import product activities, managing orders, and partnering with internal teams and global suppliers to ensure smooth execution from order setup through delivery. You'll work closely with the Senior Product Manager while developing strong business, communication, and problem-solving skills along the way. What You'll Do Serve as the primary internal coordinator for assigned accounts, ensuring accurate and on-time order processing and delivery Set up and maintain product and order data, including SKUs, pricing, costs, dimensions, and supplier details for imported products Review vendor and customer orders to confirm specifications, documentation, and compliance requirements Collaborate with internal teams including Sales, Compliance, Operations as well as external suppliers to coordinate orders, timelines, and product readiness Manage sample requests, packaging approvals, and shipment coordination with suppliers Maintain accurate account records in SharePoint and manage high-volume communications, proactively resolving issues as they arise Contribute to process improvements and support ongoing team initiatives What You Bring Associate or bachelor's degree in business, communications, merchandising, or related field is a plus, but not required Relevant internship or experience in account coordination, customer service, project coordination, or similar role preferred Excellent communication skills and comfort working with internal teams and external partners Strong attention to detail and ability to manage multiple priorities Proficiency in Microsoft Office (Excel in particular); SharePoint experience a plus A proactive, organized, and adaptable approach in a fast-paced environment Solid problem-solving and analytical thinking skills Why This Role Stands Out Build valuable experience across multiple business functions Gain exposure to global sourcing and supplier coordination Develop in-demand skills in account and product operations Opportunity to grow and advance within the company